We are a top supplier of infection control products. Matrix Medical Supplies specializes in high quality products and deliver them right to your door.

Frequently Asked Questions


You can order directly from our website,or  email us with your order. Our online processor uses either your bank/visa information or you can use paypal. If you experience any difficulties, you can reach us at 416-697-1677. We are available from 8am to 8pm Eastern Standard time from Monday to Friday.
We ship Canada Wide. We do not ship to P.O. Boxes. Shipping is included on orders over a certain amount, otherwise a flat fee will be charged.
You will receive a tracking email within 24-36 hours of placing your order. If you do not receive this email, please check your spam folder as the email sometimes gets blocked by email filters, otherwise please send an email to us at sales@matrixmedicalsupplies.com and we will address the issue.
Yes. Please contact our customer service with a list of products you are interested in, if you are interested receiving a personalized quote on a bulk products,  as well as you quantity amount. Please allow 24-48 hours for a reply. Please send your inquiry to info@matrixmedicalsupplies.com
We ship your product through UPS or DHL dependent on the amount of the purchase order. We will contact you and let you know tracking information and expected delivery date.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature.

On Matrix Medical Supply orders, customers will receive a tracking number by e-mail.

Every effort is made to process and ship in-stock items the day the order is received. Orders received after 2:00 P.M. EST time will ship the following business day. For urgent deliveries, please call or email to confirm shipping.

A back order notification will be sent on any item that is not in stock.

Boxes are amply sized and your items are well-protected.

Matrix Medical Supplies provides a Satisfaction Guarantee on all products. Please be sure to go over your order to make sure you are completely satisfied with what you have purchased, as soon as you receive it. The product if unsatisfactory can be returned with a full refund up to 30 days after purchase. They must be in their original package and in good condition.

If your product is damaged or defective please contact us within 48hrs of receiving your items and we will arrange to have it replaced.

All returns are approved by Matrix Medical Supplies, and we will let you know which method will be used for a refund.

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